Terms and Conditions

These Terms and Conditions apply to the service(s) provided by RoyalMe Limousines (ABN 49635118124). By booking our service, you agree to comply with and be bound by the following Terms and Conditions.

Booking Confirmation
Bookings will be confirmed by email. Please ensure that the details in the confirmation email are correct and notify us if there are any errors or omissions. Royalme Limousines will not be held responsible for any incorrect information being provided or insufficient travel time being allocated for the journey. Additional charges will be added if applicable.

Any amendments to your booking after confirmation can only be accepted subject to availability.

If you require to extend your time additional charges will apply.

Venue accessibility and Vehicle Restrictions

Due to the length of the Stretch limousines, access to some venues and streets may be restricted and pickup/drop-offs to the front door may not be achievable.

There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways, road closures etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can.

Should your driver deem any location or situation unsuitable for the vehicle, an alternative will be sought and used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Driver’s will adhere stringently to all legal road rules at all times.

When booking please take in consideration anything that may restriction the vehicle to access your location/venue.

Damages to Vehicle and Equipment and missing inclusions

You are responsible for any deliberate or malicious damage caused to the vehicle or equipment by any passenger during the hire period.  Any Damage to vehicle interiors will be quoted at cost plus administration fees and will be payable on invoice. This does not include glasses, which is imposed at our discretion to cover additional clean up and replacement costs.

Please review the smoking, seat belt and responsible consumption of alcohol statements below

Cleaning Fees

Any additional cleaning fees start at $250.00 per hour this covers spills of drinks or food, any bodily fluids, make up & glitter and staining of any furniture to be paid on invoice.

COVID-19 Update as per the current Public Health Policy Order:

 Driver & Customers DO NOT have to be fully vaccinated to travel in the vehicle, however it is strongly suggested you are to protect our driver and yourself.

 Both drivers and travelling passenger must have access to and wear a face mask during each transfer (some exemptions apply).


 If any of your guests are unwell or have symptoms they should not travel.  The Covid Policy applies to Cancellation and transferring of your booking.

(These terms may be changed at any time to comply with any immediate state health orders and/or any industry requirements) 

Cancellation Policy

We understand that your travel plans may change, or you need to cancel a booking for reasons beyond your control. Where possible we will endeavour to reschedule your booking or provide a refund.

Cancellation of booking

More than 2 weeks of your booking  – We will refund minus 20% deposit

Within 2 weeks of your booking  –  No Refund

Transferring your booking

Within 1 week of your booking – We are happy to transfer to a new date minus your 20% deposit

More then 1 week of your booking – Full payment including your deposit will be transferred to new date.

Reservation Changes/Cancellations due to COVID

As per current advise and guidelines provided by both Fair Trading NSW and by the Australian Competition & Consumer Commission (A.C.C.C.), any transfer bookings made for a future date that have been cancelled or suspended (including those by any Airlines/Cruise Lines) because of a COVID-19 related issue (e.g. Public Health Orders, regional lockdowns, cancelled third party events due to capacity restrictions etc), If you or any of your group become unwell can ONLY be eligible for a travel credit. Bookings will be honoured for re-scheduled trips if travel plans have changed. All changes are to be advised as soon as possible by email to “bookings@royalmelimousine.com.au”.

(PLEASE NOTE: Unfortunately, no guarantee can be given that any booked vehicle may be available on a future date as we are experiencing an extremely high volume of re-bookings. All re-scheduled bookings where travel credits are redeemed are pending vehicle availability)

Cancellation of Existing Bookings Transferred from Chase Limousines

Due to the closure of Chase Limousines, Royalme Limousines has taken on some of their bookings.

For what ever reason if you need to cancel your booking, we can only offer a Gift Certificate or a Transfer to another date.  Please be mindful that Royalme Limousines holds no monetary value to your booking. 

Payment Terms

A minimum of 20% of the quoted fee is required as a non-refundable deposit to secure your reservation. The balance of the quoted fee is to be paid 7 days prior to the date of your transport. Bookings made within 7 days of travel do require full payment to be made in order to secure any vehicles. Payment may be made by Direct Deposit.  Credit Card payments will be available soon.

No Show Policy

100% of the cost of travel shall be charged if the customer doesn’t show up at the agreed place at the agreed time.

NOTE. We send you a transport confirmation direct from our booking System it is up to you to check that we have all details correct.  Please confirm all details are correct and inform us immediately of any changes.

RoyalMe Limousines will not be responsible for errors in pick up, drop or timing unless it is clearly annotated on our Driver Run sheet which the information comes from your transport confirmation. An error in pick up details can result in a NO SHOW being applied to a journey.

Extended Use – Waiting Time

As far as possible, customers should try to maintain the time frame for which the vehicles are reserved. Though we shall try to accommodate the request for extension of time, an extra cost will be charged in increments of 15 minutes as per our standard charges.

Please book the vehicle for the time you require. Extensions may not always possible as we have multiple bookings on any given day.

Unforeseen Circumstances

We will make every effort to arrive at your collection and destination locations on time. However, occasionally allowances must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc.

Vehicle system (ie. air-conditioning, stereo etc) failures, whilst rare, can happen either before or mid way through a charter. If any vehicle system failure occurs, prior to or during a booking, but the vehicle is mechanically capable of finishing the charter, it will do so and no compensation will be offered or payable.  Every effort will be made by your driver to fix any failures that may arise.


Mechanical breakdown – whilst every effort is made with regards to maintenance of our vehicles, break downs can and do occur. We cannot assume responsibility for circumstances beyond our control.

Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute vehicle. We will make every effort to supply an alternate vehicle and advise you prior to pick up.

Should we be unable to provide an alternate vehicle, a pro-rata refund may be paid. No guarantee can be made that we will supply an identical vehicle.

If the vehicle breaks down during the journey or on-route to customer, the chauffeur will make alternative arrangements.  We will make every effort to provide a replacement vehicle as soon as possible but will not reimburse a client that decides to take it upon themselves to book alternative means of transport.

We cannot be held financially responsible for the delayed arrival to third party bookings/events due to any vehicle mechanical problems that may arise.

Termination of Transfers

In the event that any member of the travelling passengers commits any of the following offences, our drivers have been instructed to immediately terminate the transfer:

 Smoking / Vaping in the vehicle

 Urinating in the vehicle

 Displays ANY abusive or threatening behaviour.

On termination of the transfer, the driver has the right to eject either just the primary offender or all travelling passengers to a location they deem safe to stop.

Smoking & Seat Belt Policy

As per N.S.W. Law, smoking is strictly prohibited in public vehicles. Seat belts are to be worn at all times the vehicle is in motion and any infringement is the responsibility of each individual passenger.


The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons over 18 years of age.

Lost/Damaged Property

Please check that you have all your personal belongings before exiting the vehicle.  If items are left inside the vehicle, you are welcome to arrange a time to collect them.  If the vehicle is required to return with the item or someone needs to deliver items back to you, a fee will be calculated and charged based upon the particular vehicle hourly rate.  If you require an item to be returned by post.  Postage charges will apply.

We will not be held responsible for any loss or damage to any personal belongings.

In making a deposit or securing full payment for your transfer, you are accepting all acknowledgment of our T’s & C’s.